最後更新 Last updated: 2026-07-13
付款前，整本書的每一頁都免費畫給你看，每頁還可以重畫 2 次，另有六本完整範例書可翻。你買的就是你已經親眼看過、逐頁滿意的那本書。
Before paying, your entire book is drawn for you free — every page viewable, with 2 redraws per page — plus six full sample books. What you buy is the exact book you have already seen and approved page by page.
實體書為個人化客製印刷品：付款前你已親眼看過整本書的每一頁（含每頁 2 次重畫），完成付款即自動開始為你單獨印製——因此不適用七天鑑賞期／無理由退貨（客製化商品之合理例外），內容與個人喜好均不構成退款理由。每本書都是為你們全家單獨印製，無法轉售。
Hardcover books are personalized custom-printed goods. You saw every page of your book before paying (with 2 redraws per page), and printing starts automatically once you pay — so statutory cooling-off periods / no-reason returns do not apply (standard exception for personalized goods), and neither content nor change-of-mind is grounds for a refund. Every book is printed exclusively for your child and cannot be resold.
唯一退款情況：若因系統故障，你付了款我們卻始終無法把書生成交付給你，將全額退款。
The only refund case: if a system failure prevents us from ever generating and delivering your book after payment, we refund in full.
成書內容在付款前已由你逐頁確認（每頁含 2 次重畫），因此內容本身不構成退款理由。若遇到生產與運送環節的出包：印刷瑕疵、裝訂問題、運送或包裝損壞——請於出貨日起 20 天內，Email 附上照片寄到下方信箱，我們會代你向印刷廠申訴，查證屬實即免費重印、重寄一本新的。逾期恕無法受理（印刷廠的申訴窗口有時效）。
You approve every page before paying (with 2 redraws per page), so the book's content itself is not grounds for a refund. For production and delivery failures — printing defects, binding issues, shipping or packaging damage — email us photos within 20 days of the shipment date. We will file the claim with the printer on your behalf; once verified, a new copy is reprinted and reshipped free of charge. Claims past the deadline cannot be accepted (the printer's claim window is time-limited).
寄信到 reports@wishpool.app（附訂單 Email 與問題照片），我們 3 個工作天內回覆。金流由 Paddle 處理，退款會原路退回。
Email us with your order email and photos; we reply within 3 business days. Payments are processed by Paddle and refunds return via the original payment method.